latalia at your service

There’s no question too small or request too big for our latalia client advisors. From choosing an engagement ring or gift to providing in-store or virtual appointments, we’re always at your service.

customer service


latalia is a distinguished jewelry brand, operating under the umbrella of Espeka, a renowned Diamond house with a formidable reputation in the industry. We take pride in our membership with RJC (Responsible Jewellery council) and remain committed to upholding ethical and sustainable practices. Each purchased jewel from our collection comes with an in-house certificate, while solitaire diamonds above 1 carat are accompanied by a certificate from a leading certification laboratory in the diamond sector. We guarantee that all our diamonds are of natural origin.

Yes, you can customize your jewelry order with us. We offer a bespoke service that allows our customers to create unique, one-of-a-kind pieces to their exact specifications. You can find more information about our bespoke service on our website’s dedicated bespoke page, where you can get in touch with us to discuss your ideas and requirements. Our team of experts will work with you to bring your vision to life and create a piece of jewelry that is truly unique and special.

A simple plan to keep your diamond jewelry looking beautiful is to soak it in a gentle degreasing solution, such as water with a few drops of mild dish soap, once or twice a week. After you remove the diamond from the cleaning solution, use a soft, clean toothbrush to remove any remaining dirt.

We offer a full refund or exchange within 30 days of purchase. Please check our Return and Exchange policy page for detailed information.

We aim to ship out orders within 48 hours after order confirmation. Product availability and other issues could delay this occasionally. Please check our Shipping Policy page for further information.

All international orders on www.latalia.me are shipped using FedEx International Priority, which includes tracking information and signature on delivery for confirmation.

Yes, we do accept and ship orders from international customers. However, we cannot ship orders to countries that prohibit the import of finished jewelry.

We do not charge sales tax for orders placed on latalia.me. There may be local customs duties and taxes in your country of residence, which you are liable to pay. In case you order from the UAE, we will charge you 5% VAT during checkout.

Same day delivery is available in Dubai for orders placed before 12pm Dubai time (GMT+4). Please email us or mention in the order comments that you would like to avail of same day delivery.

Unfortunately, for international orders, we only offer Stripe at the moment. However, if you are located in Dubai, you can visit our office to swipe your Credit card or wire the sum to our bank account for deliveries within the United Arab Emirates. For AML reasons, we will request a copy of your ID and will need the payment to be made from your personal account. If you would like to use this option, please contact us before placing your order.

Please use the Contact Us form to send us a request with the details of the item you would like to order. We will be in touch to assist you with your order.

If you purchased your jewelry from latalia.me, please contact us directly for assistance with your repair.

Please note that regardless of where you bought your latalia jewelry, you can always contact us on [email protected] for assistance.

These are common repair jobs:

  • Resizing rings.
  • Lengthening or shortening necklaces and bracelets.
  • Ordering lost earring backs or lost diamonds.
  • Ordering half pair of earrings for lost items.

Yes, we offer gift wrapping and personal messages for our jewelry orders. Our packaging is elegantly designed, and we add a ribbon to give it a finishing touch. We can also include a personalized card with your message to make your gift extra special. When placing your order, simply let us know that it is a gift and provide us with the message you would like to include, and we will take care of the rest.

Yes, you can purchase a gift card from us. To do so, simply reach out to us via email at [email protected] or through the contact form on our website, and we will be happy to assist you with your purchase. We can even send a personalized email to the recipient of the gift card on your behalf. Our gift cards are a perfect choice for those who want to give the gift of fine jewelry but prefer to let the recipient choose their own piece.

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